How do I know that my charity received the 20% donation from my order? Go to top
You will receive a Donation Verification card from us and your charity can view a list of all the orders and shipments from its donors and supporters at any time simply by entering their password at our Web site. This also shows them how much they have already collected and how much they can expect to receive at the end of the current month.

How often will my charity receive donations from Jewels 4 Charity? Go to top
At the end of each month, we send a check for the total amount of donations that have been collected for their cause to every charity or nonprofit organization enrolled in our program.

How can I enroll my charity with Jewels 4 Charity? Go to top
You can help enroll your charity on our Web site by clicking on Please Contact My Charity and completing the form or you can call us toll free at 1 888 J4C-GIVE (1 888 542-4483). Our Director will contact your charity and help set them up to receive donations as quickly as possible. You or the charity can also download an application form online and return the completed form to us by e-mail or postal mail to help expedite the process.

Is my purchase guaranteed ? Go to top
Absolutely! You receive a 30 Day Money Back Guarantee. If for any reason you are not completely satisfied with your purchase, you can return it. A Certificate of Authenticity and our Lifetime Warranty are also included to verify the quality of your jewelry and to insure our continued service.

Do you offer a repair service? Go to top
Yes! You may return any item purchased from Jewels 4 Charity for repair or refurbishment at any time. Just go to the Quality, Value and Service menu for more information and click on Our Return Policy for information or call our friendly Customer Care Manager for detailed instructions.

I bought a ring but it is not the right size. Can I order it in the correct size? Go to top
All ladies rings are stocked in size 7. All gentlemen’s rings are stocked in size 10. If you need a different size, for fastest service, we suggest you take it to your local jeweler for sizing. If you would like us to resize it for you, please call our Customer Care Manager for cost and delivery information. Certain items may be special ordered in a specific size. They may not be returned, however, unless there is a manufacturing defect. The delivery time for special orders is 4-6 weeks.

Can I send the ring I purchased back for custom sizing? Go to top
On most rings purchased from Jewels 4 Charity, we offer custom sizing within a normal range that will not cause the stones to loosen or fall out. This range varies depending on the particular item. The cost for sizing is $15.00 plus standard shipping charges. We cannot accept returns on rings that have been sized.

Can I Special Order Jewelry From Jewels 4 Charity? Go to top
Many items can be special ordered in either 14 Karat or 18 Karat white or yellow gold and some items are also available in platinum.
Our specialty is diamond solitaires and studs. e have a variety of different sizes and qualities in stock all the time and can satisfy just about any request, including engagement rings and tennis bracelets. Call our Customer Care Manager for more information.

Call Customer Service for more information.

What happens if I see the same piece of jewelry in a jewelry store or department store for a lower price? Go to top
Although it is not likely, if this happens we want to know about it right away! Please contact Customer Care by e-mail at service@Jewels4Charity.com or by using our toll free phone number 1 888 J4C-GIVE (1 888 542-4483). Tell us our item number, the exact price you saw it for and the name and location of the store. We will research and confirm the information.

After we confirm that both items are exactly the same style and quality, we will match the price or refund your money within 30 days of your purchase. If you find a lower price before you purchase, we will match the price and still donate 20% of your purchase to your charity.

How long will Jewels For Charity guarantee their prices? Go to top
We guarantee our prices for 30 days from the date of purchase. We cannot guarantee our prices longer than this due to fluctuations in the gold and precious gemstone markets.

Do you have a catalog? Go to top
We do not have a catalog of all of our merchandise, but for every participating charity, we do print a personalized mini catalog with some of our best items.

Call our toll free number 1 888 J4C-GIVE (1 888 542-4483) and we will send you a mini catalog. Please let us know if you would like additional booklets for friends and family members or we can mail it to them for you if you give us their complete address information. It's a fun way to help others Shop, Give and Donate too!

Can I deduct the donation part of my purchase from my taxes? Go to top
Jewels 4 Charity carefully evaluates every charity or non-profit organization that partners with us to assure its non-profit 501(c)(3) status and its judicious use of funds. You and your charity both receive confirmation of your donation. When you purchase jewelry from us, we send you a Donation Verification Card showing your name, the name of the charity you selected and the amount of your donation (you can see a sample of this card in the drop down menu under Quality, Value and Service). If we shipped your purchase to an address other than the billing address, we will send the donation verification to you at the billing address. Finally, we also forward your name and the amount of your donation to your charity.

How can you donate to charity even though you sell jewelry at such remarkable prices? Go to top
Jewels 4 Charity was created as a way to help non-profit organizations in their fund raising efforts. We can offer our customers jewelry at significant savings and still donate 20% of every purchase for several reasons, including:

• We have no costly retail rent.
• We keep our advertising, marketing and administrative expenses low.
• We are a direct manufacturing resource.

Can I make an anonymous donation? Go to top
Yes, you can but you will need to call our Customer Care Manger at 1 888 J4C-GIVE (1 888 542-4483) to place your order or make a donation.

What if I don’t want my information forwarded to a charity? Go to top
Please place your order with our Customer Care Manager at 1 888 J4C-GIVE (1 888 542-4483) and she will make sure that all information is kept confidential.

Can I make a purchase without donating? Go to top
No

Can I get a 20% discount if I don’t want to make a donation? Go to top
No

Can I donate more? Go to top
Yes, you can. All you have to do is click on ‘Donate’ and make an additional separate donation that you add to your shopping cart.

Can I donate less? Go to top
No

Can I split my donation between 2 or more charities? Go to top
No. You can, however, select a different charity every time you make a purchase.