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Jewels 4 Charity wants you to be completely happy
and pleased with the jewelry you receive from
us.
Your satisfaction is very important to us and
we want to make sure your new jewelry is something
you will treasure for a lifetime. But we also
understand that this might not always be the case.
Jewels 4 Charity allows exchanges or returns
for any reason within 30 days of
the original ship date as long as the jewelry
has not been worn and all the original materials
listed below are included. When we receive the
jewelry you wish to return or exchange and all
of the other materials listed, we will promptly
process your exchange, issue a credit to your
credit card, mail you a check, or issue a Gift
Certificate Credit.
Unfortunately, after 30 days, we
cannot refund your purchase price, but we will
be happy to repair or refurbish your jewelry under
our Lifetime Warranty Program. Please call
our Customer Care Department at our toll-free
number, 1 888 J4C-GIVE or e-mail us at service@jewels4charity.com.
Our Customer Care Manager can offer advice and
get details about what you would like to have
done. They will also be able to give you an estimate
of what it will cost and how long it will take
to repair your jewelry.
If you receive damaged or incorrect merchandise:
We realize that despite every precaution and several
careful inspections occasionally mistakes do happen.
If your piece was damaged when you received it
or you received something other than what you
ordered, please call us within 10 days
at our toll-free number, 1 888 J4C-GIVE or e-mail
us at service@jewels4charity.com
so we can work together to resolve the problem.
Return Procedure
- Return Authorization Number:
We cannot receive any package that does not
have a Return Authorization Clearly Affixed
To The Outside Of The Package. To request
a Return Authorization Number:
E-mail Customer Service at service@jewels4charity.com
or
Call 1888 J4C-GIVE (1 888 542-4483) toll-free.
To receive your Return Authorization Number
by email, please download and complete this
form.
Click Here to Download Your Return Authorization Form
This is very important since we cannot accept
packages that do not have the Return Authorization
Number clearly shown on the outside of the package.
- To make sure we have everything we need to
process your claim quickly, we suggest you use
this checklist:
 Shipping
label with your Return Authorization
Number clearly shown
 The
label should read:
J4C
3728
N. 97th Place
Scottsdale,
AZ 85262
RA#:
(Return Authorization Number from Step 1)
Please
remember that without this information, we will
not be able to accept
your
package and it will be returned to you.
CAUTION: To
avoid potential theft, do not write Jewels 4
Charity, "jewelry", "diamonds", or any other
luxury-related words anywhere on the outside
of the package.
Return
Authorization Form (downloaded from
above and placed inside your package.)
Certificate
of Authenticity from the original shipment
Lifetime
Warranty from the original shipment
Gift
Card from the original shipment
Donation
Verification Card from the original
shipment
Jewelry
in its original gift box and white outside
logo paper box
- Please be sure to fully insure the package
as you are responsible for the jewelry's full
value until we receive it.
- As soon as we receive your jewelry, we will
carefully inspect the package and notify you
by telephone or e-mail that we have it and have
started processing your claim.
- PLEASE REMEMBER: We can only issue
a full credit or refund if:
- The jewelry is returned within 30 days
of the original ship date as shown on the
packing slip or invoice.
- It is returned in the same condition in
which it was shipped and shows no signs
of wear, abuse, scratches or alteration
- All of the materials listed on the checklist
are included
- The Return Authorization Number is clearly
shown on the outside of the package.
We appreciate your patience and attention to our return procedures. We will make every effort to process your return as quickly as possible.
Thank you for shopping with Jewels 4 Charity.
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